Health care and social welfare refers to the social insurance that the state provides all citizens with funds and services aimed at ensuring a certain standard of living and improving the quality of life as much as possible. Generally speaking, health care and social welfare have four characteristics: they are regulators of social contradictions; The introduction of each plan always has an obvious utilitarian purpose, and always takes the alleviation of some prominent social contradictions as the ultimate goal; The universality of health care and social welfare. Health care and social welfare are provided for all citizens, and the direction of interests is one-dimensional, that is, the service recipients are not required to pay fees. As long as the citizens are within the scope defined by legislation and policies, they can get the subsidized services they should enjoy according to the provisions; Health care and social welfare is a higher-level social insurance system than social insurance. It is to try its best to improve the quality of life of the service recipients on the basis of the established living standard within the scope of the state's financial resources. With the continuous improvement of people's service requirements in the field of health care and social welfare, hospitals, medical institutions, physical examination centers, nursing homes and other institutions related to medical care, health care and social welfare have established a service management system suitable for the development strategy. Building a mechanism and core team for continuous improvement and improving service management level and customer satisfaction have become the foundation and key for the rapid and stable development of the organization.
NOA can provide service certification for health care and social welfare and issue certification certificates.
As one of the important fields of service certification, health care and social welfare service certification is mainly aimed at putting forward requirements for service institutions, service personnel, service environment, service equipment and facilities, service supplies, service provision, and continuous improvement. On the basis of meeting the requirements of relevant national laws and regulations, service institutions continuously improve their service quality and ensure customer satisfaction.
Health care and social welfare service certification focuses on the legality and compliance of service institutions, the safety and hygiene of the service environment, the health and professionalism of service personnel, and the consistency, effectiveness, and customer satisfaction of service delivery. It aims to meet regulatory requirements and customer needs through certification means, and enhance the brand image of service institutions.
○ Interim Measures for the administration of social welfare institutions
○ GB / T 33168-2016 basic requirements for community day care centers for the elderly
○ GB / T 33169-2016 allocation of facilities and equipment of community day care centers for the elderly
○ Adopt internationally advanced management methods to reduce risks, prevent accidents and reduce management costs;
○ Provide scientific and reasonable construction standards and service specifications, improve the management level and service quality of the institution, enhance customer satisfaction and improve market competitiveness;
○ Through the objective and fair evaluation of the third party, improve the credibility of the service institutions and provide consumers with a reliable basis for selection;
○ Provide admissible evidence for the competent authorities of the industry, help create a good business environment, and promote the healthy and sustainable development of the industry.
Tel：+86-400 821 5138
Fax：+86-21 3327 5843
Email：noa@noagroup.com
