Training background

ISO 20000:2018 Information Technology Service Management System, this standard will enable enterprises to evaluate their ability to manage service delivery, measure their service level, and evaluate their performance. IT service providers face enduring pressure to "deliver high quality services at the lowest cost". It is difficult to provide IT services from both internal IT departments and external organizations to align with the needs of their business and customers. ISO20000:2018 will help companies reduce operational risk, meet contract and customer needs for IT services, improve service quality, and deliver the best value

Training object

Internal or external auditor with ISO / IEC 20000 as compliance requirements;

Personnel responsible for establishing and implementing the ISO / IEC20000 system;

IT Service Management Project Manager, IT Manager, System Manager;

Enterprise IT service management system audit personnel and quality management personnel;

IT service management consulting and service providing enterprise professional consultants;

Training income

Understand the benefits of information technology service management system brought to enterprises;

Understand the operation mode of the information technology service management system;

Understand the essence of ISO 20000 standards;

Implement effective internal audit of ISO 20000 information technology service management system and judge its compliance according to relevant audit standards;

Training outline

ISO 20000 introduction and differences with ITIL, etc.;

ISO 20000 IT Service Management System standards and Terms and implementation;

Important principles of internal audit;

Review the plan and goal setting;

Audit skills and operational requirements required for the auditor to implement an effective audit;

case analysis;

Q & A and exams.

  NOA|挪亚2022年课程计划.pdf